Case Processing Analyst Supervisor/Team Lead

Specifically, the CPA Supervisor/Team Lead will:  

• Maintain and implement current program and administrative policies and procedures and remain knowledgeable of changes in procedures and practices.  
• Ensure that the OFLC’s goals and objectives are communicated to the team.  
• Train or arrange for the training of team members as needed. 
• Ensure that assignments are made to analysts on the team to which the CPA Supervisor/Team Lead is assigned in a timely manner and consistent with efficient processing.  
• Monitor, document and report work progress and overall case status to the program manager in accordance with a schedule agreed to between the program manager and the center director.    
• Report to the Program Manager periodically on team and individual work performance and accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.  
• Identify performance and/or behavioral issues and provide individual coaching and disciplinary actions to analysts as needed and under the direction of the Program Manager.  
• Prepare a variety of documents, correspondence, and reports using word processing and database software.
• Demonstrate support of organizational priorities and initiatives and to promote these ideas to the CPAs in his/her work group.  
• Apply a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve team effectiveness, efficiency and work product.
• Answer e-mails and telephone calls promptly and in a courteous, business-like manner.
• Otherwise support the Program Manager in accomplishing program objectives.  
• Use databases and spreadsheets to keep a record of work completed.  
• Work in a high-pressure work environment with the ability to interact with people at all levels.  

Required Education  

• Bachelor’s degree from an accredited college or university, or work experience of five (5) years in a field or discipline that demonstrates specific analytical and communication skills, both orally and in writing.  

Required Experience  

• Minimum three (3) years of work experience in a field or discipline that demonstrates specific analytical and communication skills, both orally and in writing.  
• Minimum two (2) years of management experience in a production environment is required.  
• There is no substitution of education for experience as a manager.  

• Analytical Thinking: Research and resolve problems by using a logical, systematic, sequential approach.  
• Organizational Skills: Prioritize work and plan and manage time effectively using multi-tasking skills to accomplish workload goals and complete assignments within appropriate time frame.   
• Ability to Adapt:  Adjust to frequent changes in policies and procedures; demonstrate flexibility and initiative in daily work.   
• Communication: Efficiently share acquired program and medical knowledge with staff, claimants, doctors, vendors, and representatives; tailor written communication, language and telephone etiquette to effectively reach an audience.   
• Collaboration:  Work with and mentor others in a productive manner; identify and present information, data or arguments in support of a decision.   

• Self-Management: Ensure that work is complete and accurate, make difficult decisions independently and in a timely manner and manage conflict in a professional manner.   
• Fostering Teamwork: Share expertise and provide assistance to team members, listen, respond and express disagreement constructively and give honest and constructive feedback to team members.